Refunds

Refund process if your order has not shipped.

Credit Card Orders Cancellations

If you have paid for your order with a credit card, we will refund your account after the cancellation is processed. The funds should appear back into your bank account within 5 business days subject to standard banking practice.

PayPal Orders Cancellations

If you have paid for your order with PayPal, we will refund your account after the cancellation is processed. The funds should appear back into your bank account within 5 business days subject to standard banking practice.

Direct Debit & Purchase Orders Cancellations

If you have paid with direct debit or purchase order, we will refund your account after the cancellation has been processed/confirmed. Please provide your Bank Details to our Post Sales team in order for us to proceed with your refund: Account Holder Name | BSB | Account Number. Please note it can take up to 5 working days for the funds to be back into your account once processed. This timeline is indicative and dependent on your bank.

Refund process if your order has shipped

If you have requested a return of your purchased items and you are expecting a refund, please note that HyperX will execute the refund as soon as the goods are back into our warehouse.

Credit card Orders if your order has shipped

Once we receive your returned goods we will process your refund and the funds should appear back into your bank account within 5 business days. If the Credit Card used for your purchase is no longer valid, you will need to supply us with your bank details (account holder name, BSB and Account Number) so we can execute the refund via a wire transfer.

PayPal Orders if your order has shipped

Once we receive your returned goods we will process your refund and the funds should appear back into your account within 5 business days.

Direct Debit and Purchase Orders if your order has shipped

Standard banking practice dictates that the funds should appear back into your bank account within 5 business days from the moment HyperX has executed the refund.