Return Policy

CONVENIENT 14 DAY RETURNS

HyperX Store delivers great value and makes purchasing easy with our 14-DAY CHANGE OF MIND return policy across HyperX product's.

HyperX 14-Day Return Policy

Our commitment

If you are a consumer customer
(i.e. an individual purchasing products or services primarily for non-professional use)

At the HyperX Store we want to be completely satisfied with your purchase so you may change your mind and cancel your purchase and receive a full refund at any time before it ships and within 14 days from the day you receive your complete order.

Please note: it is HyperX Policy that we must have received the original items back prior to issuing any refund or replacement product/s.

If you are a business customer
(i.e. an individual or companies purchasing products or services for professional use)

You may change your mind and cancel your purchase and receive a full refund at any time before it ships and within 14 days from the day you receive your complete order.

It is HyperX Policy that we must have received the original items back prior to issuing any refund or replacement product/s.

How to return an unwanted item

To return a product, Chat With Us or call +61 2 8031 8276 for assistance. To help us deal with your request as quickly as possible, please have your original order number ready.

You are responsible for all costs of returning a product back to HyperX under this Change of Mind Policy.

Before returning a product to HyperX 

Please remove any:
• additional software and personal information; and
• hardware components which you have installed yourself on the product after you received it;
• personal CDs or DVDs you used to install drivers for any hardware products; and
• passwords used to block access to the operating system or any other software components which came with the product.

Please note that refunds cannot be issued until HyperX receives the original product back. Refunds for all purchases will be given using your original payment method. HyperX aims to process refunds within 21 days.

If you have any further questions, please Chat With Us or call +61 2 8031 8276 (option 1)
Our Post Sales Team will help to arrange collection of the goods free of charge on a mutually convenient date.

Please ensure you have tracking /proof of delivery as without this, we will be unable to process your refund.

Our Post Sales Team will provide you with a reference for your claim, this needs to be added to the outer packaging to allow us to quickly process your goods upon return to our warehouse.

Please note if you are waiting to receive another HyperX Store order, please be aware that the delivery & the collection will be done by two different drivers (drivers are not permitted to accept unplanned packages).